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How AI Tech Giants Could Improve Their Images By Serving the Public Good
Several of the world's tech giants (Facebook, Twitter, Google) have developed sophisticated artificial intelligence capabilities to collect, manage and act on consumer data. However, while these companies monetize digital data to serve ads and drive sales, there's an unexplored opportunity for them to develop a platform to listen to citizen concerns and serve the public good. With a lot of deserved mistrust for these companies by the public, caused by misuse of personal information and high-profile data breaches and leaks, these tech companies could work to redeem themselves for the recent trouble they've caused by creating a public portal that connects public agencies and citizens during natural or man-made disasters, or even for voicing citizen concerns. In fact, at a certain point, this is something that the public should expect from the big AI companies that weild so much power over data and information. There's already a lot of public data out there, but it's very hard for public agencies, for example, to use Twitter as is for such a purpose as monitoring and prioritizing citizen concerns, especially in real-time during disasters.